Typical duties include:
The installation and configuration of computer systems.
Going through call logs to determine if there are any patterns/trends developing.
Delivering service and support to end-users.
Gathering and using customer details before evaluating and analysing the symptoms of the issue.
Diagnosing and solving technical issues.
Redirecting problems to the appropriate resource when necessary.
Staying up to date with changes and updates in a companys systems.
Use of computers and designated tracking software in order to process and record calls.
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